QUVÉA Body Care — Terms & Conditions

1. About QUVÉA

QUVÉA Body Care is a South African body-care brand offering body-care products for personal use.

All products displayed on our website are subject to availability.

For any questions regarding an order, please contact us at:

• Email: orders@quvea.co.za
• Website: www.quvea.co.za

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, ingredients, colours, sizes and other information displayed on our website are accurate.

Product images are provided for illustrative purposes and the actual appearance of a product may vary slightly due to packaging, lighting, screen settings or manufacturing differences.

Customers are encouraged to read the product description, ingredients and any applicable usage instructions before purchasing.

QUVÉA products are intended for external use unless otherwise stated.

Customers should discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

3. Prices

All prices displayed on the QUVÉA website are in South African Rand (ZAR).

Product prices may change from time to time. However, the price displayed at the time an order is successfully placed will apply to that order, subject to any obvious pricing errors.

Delivery charges are separate unless a promotional offer specifically states otherwise.

4. Orders and Payment

Orders can be placed through the QUVÉA website.

Payment must be successfully completed before an order will be processed.

Payments made through the website are processed securely through PayFast.

An order confirmation will be sent to the customer once payment has been successfully received.

QUVÉA reserves the right to cancel an order where:

• payment has not been successfully received;
• the requested product is unavailable;
• there has been an obvious pricing or product information error; or
• there is a reasonable concern regarding fraudulent or unauthorised activity.

If QUVÉA cancels an order after payment has been received, the customer will be contacted and an applicable refund will be processed.

5. Delivery Policy

QUVÉA currently delivers within South Africa.

Delivery fees:

• Gauteng: R80
• Other provinces: R150

Delivery charges are calculated according to the destination selected at checkout.

Orders are processed after successful payment has been received.

Orders will generally be dispatched within the processing period communicated by QUVÉA. Delivery times may vary depending on the customer's location, courier availability, public holidays, weekends and circumstances outside of QUVÉA's reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's delivery schedule.

Customers are responsible for providing a complete and accurate delivery address and contact details.

If incorrect or incomplete delivery information is provided by the customer and additional delivery costs are incurred as a result, the customer may be responsible for those additional costs.

If a parcel is returned to QUVÉA because it could not be delivered due to an incorrect address, failed delivery attempts or the customer being unavailable to receive the parcel, the customer may be required to pay the applicable redelivery fee.

6. Order Cancellation

If you wish to cancel an order, please contact orders@quvea.co.za as soon as possible and provide your order number.

QUVÉA will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return or refund process.

Nothing in this section limits any cancellation or other rights that a consumer may have under applicable South African law.

7. Returns and Refunds

Because QUVÉA products are personal-care and cosmetic products, we take hygiene and product safety seriously.

Products that have been opened, used, tampered with or altered may not be eligible for return where applicable law permits such restriction.

However, this does not affect a customer's statutory rights in relation to defective, unsafe or unsuitable goods.

Defective or Incorrect Products

If you receive:

• a damaged product;
• a defective product;
• an incorrect product; or
• a product that does not correspond with your order,

please contact orders@quvea.co.za as soon as reasonably possible after receiving your order.

Please include:

• your order number;
• your name and contact details;
• a description of the issue; and
• clear photographs of the product and packaging where applicable.

QUVÉA will assess the matter and, where the customer is entitled to a remedy, may arrange a replacement, repair or refund in accordance with applicable law.

8. Refunds

Where a refund has been approved, QUVÉA will process the refund using the applicable payment method and in accordance with applicable law.

Where the original payment was made through PayFast, the refund may be processed through PayFast.

Depending on the payment provider and banking institution, the time for the funds to reflect in the customer's account may vary.

QUVÉA is not responsible for delays caused by a customer's bank or payment provider after the refund has been successfully processed.

9. Personal-Care Products and Allergies

Customers are responsible for reviewing the ingredients listed for each product before purchase.

If you have known allergies, sensitivities or specific skin concerns, we recommend reviewing the ingredient information carefully and consulting a suitably qualified healthcare professional where appropriate.

QUVÉA products should be used according to the instructions provided.

Products should be kept away from excessive heat and stored appropriately.

10. Promotions and Discounts

Promotional offers, discounts and special prices may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other promotional offers.

QUVÉA reserves the right to end or amend a promotion where permitted by law.

11. Website Content

QUVÉA makes reasonable efforts to keep the information on this website accurate and up to date.

However, occasional errors, omissions or technical issues may occur.

QUVÉA reserves the right to correct errors, update information and make changes to products, prices or website content where necessary.

12. Intellectual Property

All content appearing on the QUVÉA website, including but not limited to the QUVÉA name, logo, product names, photographs, graphics, written content and other original materials, belongs to QUVÉA or is used with permission.

Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission from QUVÉA, except where permitted by law.

13. Privacy and Personal Information

QUVÉA respects the privacy of its customers.

Personal information collected when placing an order, making payment or contacting QUVÉA will be handled in accordance with applicable South African privacy and data-protection laws and QUVÉA's Privacy Policy.

Payment information is processed through the relevant payment provider and QUVÉA does not require customers to provide their full payment-card details directly to QUVÉA.

14. Limitation of Liability

To the extent permitted by law, QUVÉA will not be responsible for losses caused by circumstances outside of its reasonable control, including courier delays, network failures, payment-provider interruptions, natural disasters or other unforeseen circumstances.

Nothing in these Terms & Conditions excludes or limits any consumer rights or liability that cannot legally be excluded or limited under South African law.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to an order or the use of this website will be dealt with in accordance with applicable South African law and the applicable consumer-protection framework.

16. Changes to These Terms & Conditions

QUVÉA may update these Terms & Conditions from time to time.

The latest version will be made available on the QUVÉA website and will apply to orders placed after the updated version has been published.

17. Contact Us

For questions relating to an order, delivery, cancellation, return or refund:

QUVÉA Body Care

• Website: www.quvea.co.za
• Email: orders@quvea.co.za
• General enquiries: info@quvea.co.za